Hi! Like many others, I got a notification that the price of my Salt mobile subscription will increase. I found many discussions about price increases and many calls to cancel the contract because of it, but I couldn’t find any guidance on how to do it, or whether people succeeded in doing so. My contract says this: You will be informed in an appropriate way, e.g. by SMS, letter, e-mail, note on the invoice. If you do not agree to essential changes to the Contract that result in a significant overall price increase for you or that are to your significant disadvantage, you are generally entitled to terminate the Service in question by phone within 30 days of receiving the modification notification, unless Salt offers, at its discretion, the continuance of the Service(s) or terms as in effect until the proposed modifications or an appropriate compensation for the disadvantage consequential to the modification within 14 days of receipt of your notice of termination by phone. So when I call them, I assume that they will just choose to waive the price increase, rather than allow me to cancel the contract. Has anyone managed to convince them to allow you to exit the contract instead? If so, and I manage to convince them to do it as well, what is the correct way to port my number so that I don’t make mistakes and Salt can’t come after me for more money? (E.g. when to ask for the number porting, etc) I thought I’d search and ask here first before giving them a call, in case there’s anything I should do or say to increase my chances… Thank you! submitted by /u/timidandshy
Originally posted by u/timidandshy on r/Switzerland