Hi everyone, I’m posting on behalf of my partner who is in a desperate situation. She has been unemployed since January. We are now March 9th, and she still hasn’t received a single franc for January or February. The issue: The Unemployment Office (Caisse de chômage) made a major clerical error. They sent her entire benefits directly to the Debt Collection Office ( Office des Poursuites / Betreibungsamt ), claiming there was an active wage garnishment. The catch: She has NO active debts or garnishments. The “poursuites” were cleared. The current situation: She has two children to feed and care for. The Unemployment Office admits they made a mistake but they told her: “We have to wait for the Debt Office to send the money back before we can pay you.” Meanwhile, bills are piling up, and we are facing late fees. If I wasn’t here to support her financially, she would be destitute. My questions to the community: Is the Unemployment Office legally allowed to make her wait for the “return of funds” when the error is 100% theirs? Can we demand an emergency advance immediately? Who should we escalate this to? Can we claim compensation for the late fees on her private bills caused by this delay, or interest on the late payment (intérêts moratoires)? Is there a specific mediator for these cases in Switzerland? We are based in Jura. Thank you so much for any legal advice or tips to speed this up. This is putting a massive strain on our family. submitted by /u/cem0906
Originally posted by u/cem0906 on r/Switzerland