My mom is smart. She’s independent. She has handled her own finances for decades without a single issue. But today, paying a bill with a QR code on her phone nearly broke both of us. It’s not that she can’t learn it. It’s that every new app feels like walking into a building where all the signs are in a language you almost speak but not quite. And when the stakes are “I might accidentally send 500 francs to the wrong person,” that uncertainty hits different. After we finally got it sorted (with at least three “wait, which button?” moments), I started thinking about something that actually worries me. I can help my mom. But what about seniors who don’t have someone to call? Switzerland is moving fast toward digital banking, digital ID, digital everything. For a lot of older people, that one family member willing to walk them through it on the phone is the only thing keeping them connected. I genuinely don’t mind being tech support. At this point I should start charging her a consultation fee. But I know not everyone has that lifeline. So, have you also become the unofficial IT helpdesk for your parents or grandparents? At this rate I’m thinking of printing business cards submitted by /u/_Brian_s
Originally posted by u/_Brian_s on r/Switzerland