Hello. I ordered an item ~500 chf from galaxus and the package was stolen. The post said it was delivered but it wasn’t, or somebody took it. It was not left in a secure location and they did not ring nor confirm the package was in my hand. For what I know, they might as well have stolen it. I contacted Galaxus that asked me to look around because often the post delivers to wrong address if there multiple buildings. I did but nothing come out. Then the crazy part, tgey told me to contact my insurance and that they can refund me 200chf as gesture of goodwill on top on what the insurance refunds. Now, I don’t have insurance and I told them that I can provide the police report for stolen goods (haven’t done it yet because I was hoping I would find the package). But they said that without insuramce report they are not gonna refund me anything or help me in anyway. I believe this is completely unfair as I do not even know if the package was ever delivered. And the fact that they would offer something if I had a insurance (which means I would be already partially covered) it’s crazy. I understand that they want to be sure I don’t get money from insurance and from them but this is just absurd. Do you have any advice on how to proceed? submitted by /u/Few-Jury5654
Originally posted by u/Few-Jury5654 on r/Switzerland