I changed buy new my computer, and soon after that my Claude account was banned/suspended. No clear explanation, no proper warning, nothing. What makes this even worse is that I had just paid for a Max 5 plan . So I paid for the service, then almost immediately lost access to it. If Anthropic believes there was a violation, then where was the warning? Why was the first step a full suspension instead of notifying me properly? From my point of view, this looks completely unfair. A device change should not suddenly turn a paying customer into a banned user without a clear explanation. And if the company is going to block access right after taking payment, then at the very least it should provide a transparent reason and process the refund quickly. Right now I’m left with: a banned account no clear reason no access to a paid subscription and no confidence in how this was handled submitted by /u/hoenilove
Originally posted by u/hoenilove on r/ClaudeCode