Hi everyone, I’m looking for some advice or similar experiences. I’ve been a loyal SBB customer since 2020 with a perfect record, but last night I had a really frustrating experience on the 22:10 train from Zurich HB to Luzern. I had a Super Saver ticket for the IR2643 (22:10 departure, Platform 6). A trainee inspector told me I was on the “wrong train” and that there were two trains leaving for Luzern at 10:10 PM. He issued me a “Travel without a valid ticket”. I tried to stand up for myself and explain that I was on the correct train but he said his screen says otherwise and withpeople watching etc. I got embarrassed and accpeted the ticket. A few minutes later him and the supervisor (I assumed he was a supervisor since he was older etc.) came up the aisle and I tried to get the “supervisor” to double check and see if there was an error, but he was totally disinterested. He brushed me off, saying he had an “issue in carriage 4” that he had to take care of, and told me to just call the number on the receipt. He wouldn’t even look at my ticket. I’ve since double-checked everything: My ticket specifically says IR2643. The SBB app shows IR2643 departed from Platform 6 at 22:10. I even have the SBB push notification on my phone explicitly telling me to go to Platform 6 for that train. I’ve already emailed the Revenue Se rvice Center with screenshots of the ticket, s copy of my emailed receipt of the ticket, the timetable, and the notification history. Has anyone else dealt with a clear “inspector error” like this? Since it was 100% their mistake and not a “partially valid” ticket situation, should I expect them to waive the entire fine (including the admin fee)? Also, does calling the Revenue Service Center (0848 00 11 33) actually help speed things up, or is it better to just wait for the email reply? Thanks in advance for any insights! (I’m honestly mad at myself for getting embarrassed and not pushing back more and asking to see/talk to someone else, and I’m also angry that I allowed the “supervisor” to brush me off, he was so rude. His demeanor change from friendly to “yea not my problem” when he heard a fine was involved. Are they not trained for conflict resolution or at the very least to verify a “claim”, yes maybe he couldn’t have done something at this point but for the “optics” he could have pretended to care) submitted by /u/Longjumping_Hippo287
Originally posted by u/Longjumping_Hippo287 on r/Switzerland