I’m supervising a new conductor at SBB. He’s in his third week and generally doing fine, but like a lot of younger trainees he’s very confident right up until the device shows something he hasn’t seen before. Tonight on the 22:10 IR to Luzern, I let him work one carriage on his own. A few minutes later he came to find me and said he thought he might have made a mistake. He had scanned a passenger’s ticket, got a warning on the device, didn’t fully understand it, and instead of stopping to clarify, decided the passenger must be on the wrong train. The passenger showed him the app, the timetable and the booking confirmation, all of which apparently matched. He still issued the fine. By the time he came to me, it was already done. At that stage there’s nothing to argue about onboard. The passenger has to call the number on the receipt and the case gets reviewed. Later I checked for myself. The passenger had the correct ticket for the correct train. So it wasn’t a ticketing issue, and it wasn’t the system. It was just nerves, and maybe a bit of that very modern habit of acting decisively first and checking properly afterwards. That’s one of the harder things to teach. Not the rules, not the device, just the ability to say: “I’m not sure, give me a moment to verify.” submitted by /u/Hobob_
Originally posted by u/Hobob_ on r/Switzerland