Hello r/Switzerland ! So, today I woke up to a beautiful Swiss Pass email informing me that my half fare was suspended and that the debt collection process would follow as I had failed to pay despite multiple reminders. Understandably, I was rather confused: I did pay it, use it, never had a problem with it (as I assume most of you). And I have never received any bill or payment reminder by post, nor by email. I popped in to my local train station today, and discovered that “somehow”, my half fare subscription “split in half”. Sadly it hasn’t morphed into a quarter-fare. Instead, one was never renewed and is now in debt collection (pursuite), while the other is perfectly fine and valid. All under the same Swiss Pass card. Has this happened to anyone before? Amy idea on how to proceed and what’s likely to happen from here? Of course with the (actually understanding and very helpful) SBB employee I spoke to, we opened a claim asking for clarifications on my case, but I’m now super stressed about what might happen… submitted by /u/DontYouRead
Originally posted by u/DontYouRead on r/Switzerland