Hey everyone, I recently purchased a 1-month Claude Pro gift subscription and sent it to my own email to try it out. When I click the redemption link, I just get “Gift code not found” – on every device, every browser, directly from the link in the email. The real problem though? Getting actual human support is nearly impossible. Here’s the loop I’m stuck in: Support chat → Fin AI bot → can’t help → suggests Help Center Help Center → Fin AI bot → can’t help → suggests emailing support Email support → Fin AI bot auto-replies instantly → still no human I even wrote in my email “I WANT TO SPEAK TO A HUMAN” and the bot just replied with the same canned response. To make it worse: I have a free account (because the gift code doesn’t work), and it seems like free users get even less access to real support. So I literally can’t upgrade because the code is broken, and I can’t get help because I haven’t upgraded. Classic catch-22. I’ve already emailed [ billing@anthropic.com ](mailto: billing@anthropic.com ) as a last resort. Fingers crossed. Has anyone else experienced this? Is there any way to actually reach a human at Anthropic? Would love to know if this got resolved for others. submitted by /u/SnowTim07
Originally posted by u/SnowTim07 on r/ClaudeCode