Hi everyone, i have been having some issues lately with yallo, and I have been quite negatively surprised by how low the quality of the customer care is. I know that usually this is what you get with cheap phone companies, but I am quite surprised to find out that it seems I dont have any mean of appealing or oppose myself to the following unjustice (the customer care agent having informed that there is nothing at all that they can do the contract has started and that’s it): trying to change my promotion plan this Sunday, I see this offer advertised on the app, so I click on it and I have the option to choose to port my existing number or to order a new one. it doesn’t allow me to choose my existing number amd it tells to access my account section and change it from there, but amongst the options I cannot choose the one I just saw that i wanted. so i go back to the offer from the dashboard and i see that i still cant access it, so after a couple of back and forth something changes in the layout and a scroll up menu appears with the details of the offer, which i accept. At this point the app tells me that I have ordered a new number with no further confirmation asked of me either, which is quite surprising. Given it was a Sunday I could only call on Monday the first working day where I was informed that no matter what, either i resign in the first available date 3 months from now paying roughly 100fr or i pay a penalty of exactly 100fr. They dont have a specific department for complaints its internal rules and I cant do anything about it. I have also been blamed for it when I know one hundred percent it must have been a mistake on the app side, given that there was no two step verification either like, the first button i have pressed on gave me a new number. I cant wrap my head around how unfair of a practice it seems to be, and the fact that i have to shut up and go with it despite me acting promptly to avoid any inconvenience. but it seems the modus operandi for this small companies. I really cannot accept that there is no way to do anything about this injustice… I know its just 100 fr for a lot of people but by principle, and because I didn’t grow up with a lot of money i just cant seem to let it go, so before i call tomorrow une association des consommateur (I live in geneva), and that I resign myself to the miserable faith of having to pay a ridiculous penalty to a very incorrect company, i am here asking you if you know of anything that i can do in my situation thanks in advance to anyone that takes the time to read through this, and if anything i at least wanna spread bad publicity towards a company, that in my experience have been very dishonest. submitted by /u/ilParente
Originally posted by u/ilParente on r/Switzerland