Facts: Jagex discontinued grandfathered rates for only the players who changed their membership to the Premier package with no way to revert back. Jagex mislead players by stating that purchasing Premier membership would not cause them to lose their grandfathered rate. Communication during the week of this change was effectively nonexistent. Players were not looking for responses from developers or social media managers - we were looking for accountability from leadership. Jagex has the right to change their membership fees & discontinue their grandfathered rates at any time. However, they don’t have the right to mislead players; especially when it involves their real money. While this change may seem minor or inconsequential to some, the larger issue is what it represents. If Jagex offers no explanation or revocation of these actions this will just be the start of the deceptive behavior to follow from this billion dollar company. Players should pay close attention of what comes next. Lastly, on a personal note: while this type of behavior is finally enough for me, and many others to cancel their continuous 20 years of membership, I am not asking players to quit. This game has helped me through very challenging times in life, and I have no doubt it has done the very same to many of you too, and I don’t wish to ask players to give that up. What I am asking for is simple: accountability. A corporation should not be allowed to mislead the very people who supported it for so many years and then act as though it is insignificant. At the very least, players deserve an honest explanation, acknowledgment of the harm caused, and a meaningful effort to make this right. Thank you for taking the time to read this. TL;DR: Jagex had the right to change membership pricing. What it did not have the right to do was mislead players about losing their grandfathered rates, provide no path to revert, and then fail to offer meaningful communication afterward. The bigger issue is not the change itself; it is the loss of trust and the lack of accountability. submitted by /u/iMarkRS
Originally posted by u/iMarkRS on r/2007scape