My dad is 74, lives alone in Winterthur. Never super confident with tech but he got by, e-banking, whatsapp with the family, the basics. Two weeks ago he got one of those phishing emails pretending to be Swisscom, clicked it, put in his login details. My sister noticed because he mentioned “Swisscom asked me to verify my account” and she immediately knew something was off. We changed his passwords and checked his accounts and thankfully nothing was stolen, but it looks like it’s just a matter of time since they’re getting good at these scams… Since then he barely touches anything on his phone. He stopped doing e-banking and he’s back to the post office for all his bills. He’s suspicious of most email now, even ones from people he knows or newsletters. He still uses whatsapp but he asked me last week if “someone could hack him through it.” Noone else helped him after and apparently Swisscom doesn’t have any kind of follow up for this. I keep thinking shouldn’t there be something? Like a number you call when you get a weird email and someone just tells you if its real? Instead he figured it all out alone and decided nothing digital is safe anymore. Has anyone been through this with their parents? Do you recommend something that actually worked to get them using stuff again, not just telling them it’s fine but them actually feeling ok with it. Thanks to anyone willing to help submitted by /u/Italiangirl-02
Originally posted by u/Italiangirl-02 on r/Switzerland