Just the tell my story (so far) with the Init7, Swisscom and SD Fibre. I ordered the internet 4.2.2026 from Init7 to my new place where I was moving. According to Swisscom and Init7 maps the building is equipped with BEP, but apartments had not OTOs. Originally I was contacted in February 2026 by SD fibre for scheduling the installation of the OTO-socket to my place. As I only got the keys to the place at beginning of the Marc 2026, we scheduled with the SD Fibre that they would come to my place on the 11.3.2026. On the 11.3.2026 two installers came, looked at things for 15mins and said they can’t do anything without having access to all apartments below in the building. Sadly I live in the top floor so that means all floors below. They said that SD fibre would contact me and left. On the 12.3.2026 I called SD Fibre again, and they said that they are working on it, as this installation requires all tenants, so they will organize it and contact me. No response so I called them again on the 19.3. On the 19.3.2026 SD fibre said that they will come on 25.3. and that all have been contacted. I said really, because no one has contacted me and to my knowledge my neighbours have not been contacted either. I asked three times that are you really coming on the 25th of March, SD Fibre said yes they are. On the 25.3.2026 no one was coming. I called SD fibre again. Now it was said that yes the case is a problem case and moved to a special person to handle it. According to SD Fibre Swisscom has not been contacted yet, but they will contact them as according now the place needs full closure of all apartments that would require all being at home and that they at SD Fibre do not have an order from Swisscom for this. I said that I will keep calling them every day. Same day I called Init7 and they promised kindly to escalate the topic to Swisscom from their side as well. On the 26.3.2026 I called SD fibre again, and now the new person said that no they have not contacted Swisscom yet, and that they will and copy me in the email. I gave my email to them and was challenging them that how can I escalate and move things forward. They said that contact Swisscom and my provider to also escalate. He was kind enough to give me another number at Swisscom (0800 800 855). I also called this Swisscom number and they basically said that as I am not their customer they will not support me via this number. I asked that where can I call and got another number from Swisscom (0800 477 587). This number was only available from 08:30-11:30 so I had to wait until next day to call. On the 27.3.2026 I called this Swisscom number. According to them they only handle the installations of the BEPs to buildings from the street and that they do not handle my case. They also could not give me any contacts and pointers other than the 0800 800 800 number for Swisscom to ask for support. I also called this number. The general sales person listened to my case and said that I should buy the connection from them, I declined as I do not want anything from Swisscom based on my experience. She then put me on hold first time to talk to supervisor and gave me the number 0800 477 587 to call. I said that this number already declined to help, then se put me on hold again and after 15mins the call just disconnected. I also called on this date to SD fibre as well. They said that sorry, we did not copy you on the email as we are not allowed to share contacts at Swisscom side with clients. This SD fibre person also told that the case has been escalated internally at SD Fibre as according to her now it was clear from the beginning that they made a mistake in February when tried to schedule the installation of a single OTO socket, as according to the documents they have this would not be possible in the first place. I also heard that no reply from Swisscom has arrived to SD Fibre. On the 31.3.2026 I called SD Fibre again. Once again no response from the Swisscom, and that they will not be able to do anything without Swisscom replying to SD Fibre. I called Init7 again and they told me that Swisscom had replied to their escalation simply that yes we need to install OTO to every apartment and asked again to wait, without any information or updates. I asked Init7 to escalate again to Swisscom. I will keep updating the story how it goes, but basically my summary is that Init7 has good customer service, Swisscom doesn’t care about anything and SD Fibre is like subcontractor who has offered the lowest price to win the Swisscom business. submitted by /u/Silent_Cauliflower57
Originally posted by u/Silent_Cauliflower57 on r/Switzerland