I’ve been messing around with AI in customer service, and honestly, I’m not sure it’s ready yet at this stage of AI. It can reply super fast, which is nice. But when it comes to messy situations—angry customers, unclear issues, refunds—it struggles. From what I’ve seen, AI handles simple questions okay, but anything more complicated usually ends up confusing the customer even more. From my experience: AI does well with straightforward queries. It completely falls apart with complicated or emotional situations. I’m curious if anyone else has tried using AI this way—does it ever actually work in real-world e-commerce, or is it mostly hype? submitted by /u/MustardTakers
Originally posted by u/MustardTakers on r/ArtificialInteligence
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