I’m dealing with a somewhat strange situation regarding my tax return in the canton of Zürich, and I’m wondering if anyone has experienced something similar. Until last year, I was living in a city where I would automatically receive the tax declaration document (with the Zugangscode for ZHprivateTax) every January, and everything worked smoothly. In 2025 I moved to a smaller village nearby (different Gemeinde). This time, I didn’t receive anything in January or February, so in March I contacted the Gemeinde and they issued the document and sent it by post. Here’s where things get odd: Every time I try to use the Zugangscode in ZHprivateTax, I get an error. I contacted ZH Tax Support twice, and both times they told me that there is NO tax return for 2025 in the system for my AHV number. They redirected me back to the Gemeinde. The Gemeinde says they have already transmitted the data to the canton (twice). Tried again the export. So the situation seems to be: Gemeinde: “we sent it” ZH Tax Support: “nothing exists in the system” For comparison, in previous years the tax return was already available in ZHprivateTax as soon as I received the document. This makes me wonder if there are differences in how municipalities initialize tax returns (e.g. directly in the cantonal system vs. local generation + later transmission), or if there can be delays / failures in the process. Questions: Has anyone experienced that their tax return simply doesn’t exist in ZHprivateTax? Are there differences between Gemeinden in how the tax return is initialized? Is it possible that the transfer between Gemeinde and Kanton fails or gets stuck? In such cases, is it more effective to push the Gemeinde or the cantonal tax office? Any insights or experiences would be greatly appreciated. 🙏 Thanks! submitted by /u/SlyMaximus
Originally posted by u/SlyMaximus on r/Switzerland