I just upgraded from a monthly to an annual Pro subscription, and then my account got banned without any clear reasoning. How long does it take for an account to be reinstated after filing an appeal? If they never reinstate my account, can I get a refund? That was a lot of money for me. EDIT: It was because I misclicked the “under 18” option in the survey after uninstalling Claude Chrome, and then the system thought I was underage and in violation of their usage policy. They sent me an email and had me verify with Yoti through photo/government ID, and then reinstated my account. TL;DR: The Claude Chrome uninstallation survey is a trap for minors, and be careful about misclicking things. submitted by /u/Chubby_Chicken08
Originally posted by u/Chubby_Chicken08 on r/ClaudeCode
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