I used up all my credits for the month a while back, but wanted to make more things (the free credits every day is not enough for anything longer than 8 second with Seedance 2 Fast.) So I went to the subscription page and it gave me the option to buy a sub again, so this time I chose to buy monthly. The payment went through, it charged my PayPal account but… did not refresh my sub. It did not give me new credits. I got nothing. It didn’t even refresh the amount of time until my sub runs out. It still ends the same day. I thought maybe I just have to wait and it will just refresh my credits when my current sub runs out without charging me, but no. It will charge me. It says it will bill me again when my current sub runs out. So I spent that money for nothing. I searched everywhere for Dreamina’s customer support contact and… they have none. Nowhere. I searched hard, I searched all over the place, looked through their Privacy Policy and Terms of Service and all I ended up finding was contact info to request the deletion of your data or to ask what they do with your data. That’s it. I kept looking and say the button on the bottom right of the site. It opens up a feedback menu. So I selected Other, said my problem, and gave my email. A couple hours later I got this: https://preview.redd.it/thzln95q9iug1.png?width=878&format=png&auto=webp&s=612027add49b0de2d74645e8f11aa61031e2b19b No, this is not acceptable, because I will be charged again. I don’t want to be charged again for no reason. I waited the 24 hours and no, I did not get the credits. So I went to contact them again through that form. https://preview.redd.it/vlbtb0w0aiug1.png?width=1198&format=png&auto=webp&s=5f808304eefa3ef0e5f2584aa7956cdf2e6a9e30 They removed the other option. And you may have noticed that email there. Well I tried to email that. Guess what? Every time I try, I get a message back saying “Delivery incomplete” and “The recipient server did not accept our requests to connect.” So they are not accepting email. submitted by /u/Dogbold
Originally posted by u/Dogbold on r/ArtificialInteligence
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