Hi all, Up till recently I was getting a very sweet deal from Swisscom, basically having the same price than a Wingo fibre subscriptions. Unfortunately my discount has reached the end and Swisscom refused to extend it, hence my subscription was getting raised from 55 CHF per month to 85+ CHF, so I decided to cancel my 20+ years old relationship with them and move to Wingo (which is kind of the same company anyway). The migration was a bit of a bumpy road: I signed up with Wingo with a start date set to 1st of May, and cancelled my Swisscom subscription with the same end date. Wingo then requested Swisscom to port my phone number but instead of May 1st it seems they asked to do it as soon as possible, and Swisscom told Wingo (I assume these are all automated processes) to to take over my phone number on the 21st of April (today - exactly one month after I notified Swisscom that I was cancelling). Swisscom then took this date as the new date to cancel my service, and I received an email notification from them, but interestingly on Wingo’s side the start date was still May 1st. So end of last week I was worried that I had not yet received the new router from Wingo, I called them and the customer support guy realized the snafu, changed the start date and sent me a router, which arrived this morning, right on time! Now on the migration itself: this morning I received an SMS from Wingo informing me the connection was active and I could plug in my new router. My Swisscom Internet was still working and since I am working from home I said to myself I would do the swap later in the day. That was a bad idea: my Swisscom connection dropped maybe one hour later and I had to rush the router swap 10 minutes before an important meeting. To have my Wingo router enabled I had to enter my OTO number, socket number and the activation code on the Swisscom registration page, which gave me an error but things worked anyway. After that I had a moment of panic because no computer on the LAN had any connection, until I realize the Wingo box uses 192.168.0.0/24 instead of 192.168.1.0/24. This is silly, common these are the same boxes why a different configuration? Anyway after renewing the DHCP things eventually started working just fine. The second moment of panic was when I realized my WAN IP was CGNAT. I need a public IP because I am hosting a wireguard server. Fortunately there is a quick solution you need to go into your Wingo account and in the settings of your Internet subscription enable the public IP, which says can take 24 hours but a quick reboot and I was set. Now I have a few questions:
- The activation code that I used on the Swisscom portal to enable my Wingo router, is it the so called NSN numer? Is it a static number? Can I reuse it or do I need to ask for a new one if I change my router (I will eventually install a Mikrotik router instead of the provider issued box)
- Do I need to call the customer support to get my SIP credentials or is there an other way? Thank for your help, sorry for the long post. submitted by /u/mtest001
Originally posted by u/mtest001 on r/Switzerland