TL;DR: Anthropic’s support bot promised me a refund and instantly revoked my Pro access, only to later admit they actually can’t process Google Play refunds, leaving me with no service and no money back. ( Note to mods: I am not seeking account support or a fix from the community. I am just sharing a major logic flaw in Anthropic’s automated support bot to see if others have encountered this specific system loop.) Hey everyone, has anyone dealt with this broken support loop? I subscribed to Claude Pro via Google Play (UPI) yesterday, but decided to request a refund. In my first chat with their support bot (Fin), I clearly stated I used Google Play. The bot told me my refund was “successfully processed” and instantly revoked my Pro access. When I didn’t get a confirmation email, I opened a new chat to check the status. Suddenly, the bot completely changed its tune. It told me that Anthropic cannot process Google Play refunds, and I have to go through Google directly. Why would their system permanently terminate my service and promise a refund for a payment method they can’t even access? Now I’m stuck in limbo. Anthropic took my money and disabled my account, but can’t actually refund me. I’m waiting on the human support queue, but has anyone else faced this? Any advice on how to get Google to force the refund? I have screenshots to prove the bot’s contradiction. https://preview.redd.it/xeojbdx5jkyg1.png?width=776&format=png&auto=webp&s=2738f44aaaf6abff2adf9d6b5674cddf833ef5be https://preview.redd.it/13i4mj5xjkyg1.png?width=411&format=png&auto=webp&s=3ab4eaebd30e75bba5e953267087ddad569851bd https://preview.redd.it/3do1ti5xjkyg1.png?width=410&format=png&auto=webp&s=d76af3361b57534ee79e8cf3eeccb756a9ea6d71 submitted by /u/l_imperatore9
Originally posted by u/l_imperatore9 on r/ClaudeCode
Lol live by the AI, die by the AI