I’m on the $200+ Max 20x plan and I’m fucking furious. For weeks I was getting normal usage: 4-6 normal prompts in non-peak hours would hit around 10% of my 5-hour session. After their April 23 “we fixed everything and reset limits” announcement, the same exact workflow on Opus 4.6 now makes one single prompt eat 7-8% (sometimes more) of the session. The weekly bar moves as expected, but the session drains way faster. This is a blatant reduction in value halfway through my paid month. I opened a ticket in the Get Help section. Here’s the level of bullshit I’ve been dealing with for days: They blame “adaptive thinking”, tokenizer changes, context window, message complexity — everything except their own changes. They keep admitting the behavior changed but say they “don’t have access” to any details. I asked how to reach a real human → they literally told me to go to “Get Help” section… while I was already talking to them inside it. Last reply: “I’m not able to escalate or transfer you to a human agent.” This is not customer support. This is a fucking loop designed to wear you down. They’re running A/B tests on different users so the outrage never hits all at once, quietly stealing value from people who already paid for the month, then hiding behind “Terms of Service allow us to change things”. If you’re on Max 20x or any higher plan and your session suddenly got much worse after late April, you’re not crazy. They’re doing this on purpose. I’m done being polite. This feels like straight-up fraud. Paying $200+ a month for a service that gets quietly nerfed mid-cycle while their support is 100% useless bots is unacceptable. Who else is getting screwed like this? Drop your experiences below. Maybe if enough of us speak up they’ll stop treating paying customers like idiots. submitted by /u/manavb84
Originally posted by u/manavb84 on r/ClaudeCode