It’s understandable. They know they’re in dangerous waters and have probably fucked up. They may have spent a long time chatting with ai to process the situation . Then ai likely suggested a reply and they went back and forth a bit on that, getting it right, before sending. So it could show a big effort to try to understand and grow, and a strong desire to figure out what the right thing to do is.
If you talked to a therapist irl about your partner issues and they helped you figure out how to communicate, maybe with roll plays, would it be bad to use those words that came from your therapist when talking to your partner?