I just had one of the worst customer experiences with Sunrise. They sent me an offer for a mobile subscription, and when I wanted to reject it on my phone, the “accept” and “reject” options were placed so closely together that I accidentally clicked accept. The whole flow felt designed to make accidental acceptance extremely easy, almost like those phishing links where one wrong tap locks you in immediately. What shocked me even more is that there was no proper confirmation step asking me to review and approve before activating anything. One accidental tap and apparently that’s it. I called Sunrise immediately after it happened, explained the situation, and was told they “can’t do anything.” No flexibility, no understanding, no concern for the customer experience. Companies should not design subscription flows in ways that can easily trick or pressure users into unintended actions, especially on mobile devices where accidental taps happen all the time. Please be careful when dealing with these kinds of offers and always double-check before clicking anything. also, am I really not legally allowed to report or challenge something like this when the design itself can so easily lead customers into accidental acceptance? submitted by /u/AgitatedPoint6212
Originally posted by u/AgitatedPoint6212 on r/Switzerland