I pay $200/month for Max 20x. Been on Claude Code since September 2024. I use it heavily, 95% Claude Code. Anthropic announced two limit increases:
- May 6: 2x session limit for all paid plans (“effective today”)
- May 13: 1.5x weekly limit for all paid plans through July 13 (“nothing to opt into”) Neither has been applied to my account. I can prove it with math. The numbers Started a fresh session at 0% on everything. After one session of normal Opus usage:
- Session: 90% used
- Weekly (all models): 12% used That means one full session = ~14% of weekly. This is the exact same ratio from before May 6. Nothing changed. What the ratio should be | Scenario | Per session | Sessions/week | Weekly capacity | |—|—|—|—| | Old baseline | 14% | 7 | 1x | | 2x session only | 28% | 3 | 1x | | 1.5x weekly only | 9% | 10 | 1.5x | | Both applied | 19% | 5 | 1.5x | | What I see | 14% | 7 | 1x | I match the old baseline row. Neither increase is active. I am getting 1x weekly capacity. Everyone else on the same plan is supposed to get 1.5x. I am paying $200/month for 66% of the advertised service. Support is non-existent
- I contacted claude.ai support on May 8. The bot had no knowledge of the May 6 announcement. It deflected to old promos from March and Holiday 2025. Asked for screenshots I already gave. No escalation to a human. Conversation dead-ended.
- Filed GitHub #57146 on May 8. Zero responses. Not even a “we see this.”
- Filed GitHub #59525 on May 16 with full math breakdown and screenshot. Waiting.
- Emailed support@anthropic.com . Waiting. There is no phone number. No ticket system. No human escalation. The claude.ai support bot reads nothing you say and loops through irrelevant troubleshooting. It exists to make you feel like you contacted support without actually providing any. The only thing that works is posting on social media, which only works if you have a big following or if a post goes viral. People with 50 followers and people with 50,000 followers pay the same $200. Only one group gets their issues resolved. That is broken. What I need A human to look at my account and confirm whether the increases are active. If not, apply them. That is it. Every week this stays broken, I lose capacity I will never get back. The promo ends July 13. I have already lost the weeks of May 10 and May 17. I am considering abandoning this account for a fresh one just to see if a new account gets the right limits. I would lose all my settings, memory, and chat history. The fact that this is even on the table shows how badly the support system has failed. GitHub issue with full details: https://github.com/anthropics/claude-code/issues/59525 Is anyone else seeing this? Has anyone actually gotten limit issues resolved through support? submitted by /u/Intelligent-Ant-1122
Originally posted by u/Intelligent-Ant-1122 on r/ClaudeCode
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