I’ve been a loyal Digitec customer for around a decade. Over the years, I’ve bought tens of thousands of CHF worth of hardware from them, both privately and for my company. Until now, I generally had a good opinion of them. Last summer, I bought a Minisforum MS-A2 with 64 GB RAM for private use. Unfortunately, I had to send it back because of a faulty SFP+ port . Digitec told me the repair/feedback process would take around 2–4 weeks . Then, without any proper feedback or discussion, I suddenly received a refund via Twint. This happened more than 6 weeks later . The problem is that the same hardware is now significantly more expensive. So instead of replacing or repairing the unit, they refunded me the original purchase price, leaving me with no PC unless I add around 300 CHF to buy the equivalent machine again. What makes this especially frustrating is that, had they asked me, I would probably have preferred to keep the machine with the faulty port rather than end up in this situation. This reminds me of the Toshiba warranty/refund situation that was discussed earlier this year, where customers were refunded the old purchase price instead of receiving a replacement after prices had gone up: https://www.tomshardware.com/pc-components/hdds/toshiba-refuses-to-replace-large-hard-drives-under-warranty-the-company-offers-refunds-at-the-purchase-price-not-the-post-shortage-price I contacted Digitec support about this. They told me they needed to speak with the people who made the decision and promised I would receive a callback. As you can probably guess, I never received one. I’m honestly disappointed. I used to see Digitec as better than the average seller, but this feels like the same kind of “refund the old price and let the customer deal with the market increase” behavior that we criticize from other companies. Has anyone else had a similar experience with Digitec/Galaxus warranty handling recently? submitted by /u/Wallace79_
Originally posted by u/Wallace79_ on r/Switzerland