I would start with the baseline of what the EU generally does for consumer protection (also whistleblowing and several other rules of those natures), to get our bearings. You can probably see examples of many AI companies that have some behaviours you probably are not so pleased with. Claude AI had a megathread a few days ago where users were quite furious about the usage limits with highly opaque methods to determine when someone has used a limit. I would at a minimum require that the system that meters how much you use has a precise equation made open to users and prospective users that details how you are using it up. You would be furious at a grocery store if their weigh scales said your cantaloupe was 1.2 kilogrammes when it is really 1.0 kilogrammes and you would have cause to call the police for lying about their weights and measures. A ban on false scales is even written into the Bible and Quran. Also a requirement for appeals to be heard within certain time periods and the ability to demand a human reviewer with designated parameters for quality of the reviewer with no incentives in any condition of employment for which way they should decide besides sticking to empirical facts and applicable express policies and regulation. And a stated explanation for the decisions, even if it is from a drop down menu. And these would apply to paying users of course as well as others when there is some kind of business benefit they can gain like the ability to say they have X number of users at some point in time. submitted by /u/Awesomeuser90
Originally posted by u/Awesomeuser90 on r/ArtificialInteligence