I recently tried to change my phone subscription 🤳🏼 after sucky YALLO increased the monthly subscription fee for my plan despite promising “lifetime discount” at sale. To my shock, I found out that I am ALWAYS rejected when I try to purchase a new subscription with no obvious reason. I can always go through the online purchase process until I provide my ID info. After then, I get redirected to websites “Sorry, you cannot purchase a postpaid plan with us”. No reason given. Just “not possible”. I tried contacting customer support. Obviously a hard endeavor with the shitty Salt and Sunrise discount brands. One company told me that they could not give any reason but that probably I was permanently blacklisted by another provider effective across all providers. But they refused to give any more info. I thought hard about how this could have happened because I have a spotless credit history and no debt register entries. So I asked AI. AI said that Swiss providers permanently blacklist clients in a broad range of cases: Violation of fair use policy: Basically if you used abnormally high data on alleged unlimited plans. - I never received any official notice but I have used sometimes 200gb/month in CH and maybe 40gb/month in EU at YALLO, but I never received a warning or a notice that I had violated their unspecific fair use policy Debt register except - i have always had a spotless register Then one memory came up: I had wanted to try out GoMo’s 9 CHF/month unlimited subscription some years ago. They claimed they had sent me the sim card but I never received it at my address. Yet, they started to send me bills. I called them (super hard to reach any human there) and they said “Sorry, it was an error, you don’t need to pay the invoice, but I cannot delete the invoice from the system, but nothing happens, we don’t report to debt register.” I was like “ok fine. Whatever”. And I received no more bills after that. So long story short, I am now permanently banned from getting any postpaid plan in Switzerland with no fault of my own! And it is pissing me off!! And I can only speculate about the reason. Has anyone experienced the same shit? Do you know how I can demand to be removed from the inter-company blacklist? Do I even have a right to get removed from the blacklist? Can Swiss Telco companies legally just ban certain people from their service without providing any explanation and without offering any recourse and maybe even with some shitty discriminatory AI algorithm involved? Thank you 🙏🏼. submitted by /u/OkBeyond8244
Originally posted by u/OkBeyond8244 on r/Switzerland