I was a Claude Pro Max ($100/month) subscriber to from mid December - January and want to share a support experience to see if this is typical. Jan 13-18: Claude essentially unusable for 5+ days (constant errors, wouldn’t send messages, compaction broken) Jan 16: Opened support ticket - got AI bot responses Jan 27: Human agent (Rain) finally responded, said “incident resolved” Jan 29: I requested prorated refund ($16-20) or account credit for days of no service Feb 1: Support declined, said “no exceptions to refund policy” after “consulting supervisor” Feb 2: Requested executive escalation Feb 8: Same agent, same copy-paste response What I’m asking: Has anyone successfully gotten compensation for service outages? Is there an actual escalation path, or is support just trained to stonewall? I’m not asking for the world - just basic accountability when a premium service fails for nearly a week. The “we take reliability seriously” response while refusing any remedy feels hollow. My options seem to be: Accept the loss and cancel Credit card chargeback (probably will get banned by Claude) Keep fighting with support (clearly going nowhere) Has anyone had better luck? Or is this just standard practice now to use on paying power customers - no refunds ever, no even if my product is constantly broken and countless users experienced this problem? submitted by /u/GeologistBasic69
Originally posted by u/GeologistBasic69 on r/ClaudeCode