Monopolists showing no interest in properly serving their clients? Water is wet. So, I suppose this is more of a little rant than a novel argument, or some uniquely bad experience. The way UBS takes me, as their customer, for granted is starting to frustrate me. This sentiment is compounded by their management’s publicly threatening attitude towards our government, despite the bank profiting massively from retail and personal banking with Swiss citizens. My most recent minor annoying experience with UBS came just earlier today. As it happens, I had a large amount of coins lying around in an old drawer, amounting to a non-negligible sum of money. Prompted by an acquaintance who had recently taken the same initiative, I decided it was time to get rid of the coins and place them on my savings account. I was warned that I could bring them as an unorganized bulk, but that beyond CHF100 I would have to pay a commission when depositing the sum (a deeply puzzling rule in itself). So, I went to UBS with my bunch of coins, only to be told that the machine is broken (it’s not, they’ve just decided to forego this client service) and that I had to go back home and fill paper rolls myself. I painstakingly spent 45 minutes sorting out the coins and placing them in these rolls, some ending up more full than others, and took them back to the branch today. Yet again, I was sent away, this time with a smirk and laugh, being told that each roll must be completely full and that I, as a client, had to ensure the rolls match the exact maximum weight indicated on the packaging. I don’t mind spending precious time doing the necessary groundwork to be able to put my money in a bank; but when that’s coupled with dismissive and downright disrespectful attitude from clerks it starts to really get on my nerves. It’s high time to move to Raiffeisen or the like. submitted by /u/nodespots
Originally posted by u/nodespots on r/Switzerland