Hi everyone, My Claude account was recently banned without any clear explanation. I sent an appeal, but received the “Your account will remain closed” message. The message explicitly states: “If you had an active paid subscription, it was cancelled when your account was put on hold and your last payment was refunded.” However, I haven’t seen the money returned to my bank account yet. For context, I’m using a local bank in Vietnam, so I understand cross-border refunds might have some delays. For anyone who has dealt with this: How many business days did it actually take for the refund to show up in your account? Did Anthropic support provide an ARN (Acquirer Reference Number) if you emailed them to trace the transaction? Any insights or advice would be greatly appreciated. Thanks! submitted by /u/Aromatic-Theme7633
Originally posted by u/Aromatic-Theme7633 on r/ClaudeCode