Original Reddit post

I took a 12+ hour long-haul flight with Swiss in Business Class, and the experience was surprisingly horrible. Honestly, for tickets that cost around $10k, I expected a lot more. A few major issues stood out: Food availability was a joke: Despite a large printed menu, the flight attendants ran out of options for all three meals . Every time, I was told only one of the choices were left. In one instance, they took my order, didn’t bring my food until everyone else was finished, and then casually told me my choice was no longer available. Incredibly slow and uneven service: The service pacing was totally inconsistent. People in the other aisle were completely done and having their trays cleared before some people in my aisle even received their food. It really felt like if you got a slower or distracted flight attendant, your whole row lost out on food choices and timing. Underwhelming meal sizes: For a 12+ hour flight, I expected two proper, full meals. Instead, it felt like one actual meal, one small snack, and one slightly larger snack. I get that airlines can’t double-pack every dish to avoid food waste (which I personally highly support), but shouldn’t they alternate taking orders from the front and back for different meals so the same back rows don’t always get shortchanged? I’ve flown Business Class a few times on other airlines and never experienced anything like this. I’m just glad my employer paid for it, because dropping $10k out of pocket for this kind of experience would have been a major sting. I hope this doesn’t come across as privileged, it’s just about basic rationality, fairness, and providing the service worthy of its price. submitted by /u/Reasonable-Bear-9788

Originally posted by u/Reasonable-Bear-9788 on r/Switzerland