I do live near Basel and thus I mostly order tech and other stuff in Germany, either using Packstation or a parcel service. Why ? Well, the customer service experience in Switzerland is just awful. Whenever something is defective, I have to write several emails wait for weeks and even have to call 5+ times, often with a frustrating result, may it be no replacement, or a repair attempt that takes months ! I ordered a projector 2 weeks ago, nothing fancy, a Xgimi MoGo 4 Laser. I got a used or refurbished device as new. Came with 40+ hours of operation time and instantly began to show a green or purple picture. Tried reset, other place etc. I contacted Fust, and no response other than the automated ticket email. Waiting for over a week already. If I had bought at Amazon, I would have received a replacement within the next day. Same for other shops like Alternate or even smaller shops. The only reason why I ordered at Fust was because I had a 400 CHF coupon. I had the same issue with headphones ordered in CH, also sold as new but they were used. Waited 1 month for a reply from the seller and they offered a rebate that I’m still waiting for … What is your experience? submitted by /u/LuckLatter
Originally posted by u/LuckLatter on r/Switzerland