I am still furious although it happened last Thursday. I was travelling from North Switzerland to Como, with transfer in Chiasso, the last scheduled train from Chiasso to Como at 22:40. We enteref the train ( I , woman, and 4 other people ( male). Without any warning or announcement, the train just didn’t run. To make things worse: after 10 mins of waiting the SBB app updated to show that the train had already left, from the sector we were inwhich is a blatant lie. When we tried to ask the Bahnhof/station personnel for help, they tried to dismiss me, lied about the situation ( the train was leaving from other platform, “then only the front of the train left” ) and after being in a long phone call they literally just gestured/stretched their hand out to shrug us off. As a woman traveling alone late at night, being completely abandoned at a border station with absolutely zero information or support is a massive securitproblem.m. was I just supposed to sleep alone at the railway station?! Has anyone else dealt with SBB completely canceling the last cross-border trains last minute with zero replacement ? How can SBB legally just leave a passenger stranded at night without providing a taxi or alternative accommodation? I escalated to customer service but they are not responding.
- the pease don’t enter the train script appeared after we got off, once it was clear it is not departing before that it siad Como S Giovanni submitted by /u/Striking-Freedom-613
Originally posted by u/Striking-Freedom-613 on r/Switzerland