Hi, I moved out of a 1-room apartment. At the official handover, both sides signed the protocol stating: “Reinigung ok" notes: dishes not properly washed, dirty bedding, few items missing, scratched pan, greasy pot lid no other issues were listed I also paid a 390 CHF final cleaning fee even before moving in (for a standard cleaning) Now, few weeks later, the agency sent a final invoice claiming: 1h dish cleaning 1.5h “excessive cleaning" They also sent a report saying 6.5 hours cleaning was required and that the apartment was “very dirty”, which was not in the signed handover report. I asked for itemized costs and how depreciation (Zeitwert) was calculated, but they just said it was already included. When I asked what required “excessive cleaning”, they only sent photos of a greasy pot lid and a scratched pan (which they charged me for separately as they had to replace them). No detailed breakdown or invoices were provided. Is this legal in Switzerland, and are they required to provide proper proof and breakdown? submitted by /u/Awkward_Good_8412
Originally posted by u/Awkward_Good_8412 on r/Switzerland