Claude clearly documents it’s usage meter as being real time. I believed them and used Claude Code while watching the usage meter. It didn’t move until 2 hours later when it jumped by $24. If I knew it was going to cost $12 an hour, I would have waited for my window to roll over. I used the tool they provided me to gauge cost and the tool didn’t work. Their response? You know what it was: I sincerely apologize for the disruption you experienced with the usage dashboard not updating in real-time. I understand how frustrating it must have been to see the charge jump from $0 to $24.16 without warning, especially when our documentation indicates the dashboard should show real-time consumption. We take service reliability very seriously, and I appreciate you bringing this to our attention. However, we’re unable to issue compensation or refunds for issues related to degraded service or dashboard delays. We are consistently working on improvements to our infrastructure to better handle these types of issues and prevent similar situations from happening in the future. Thank you for your patience and understanding as we continue to improve our services. In other words: We acknowledge that our tool didn’t work right. And tough luck. We don’t take responsibility for the way any of our stuff works. We won’t even give you some tokens. Yes, I know that this is just the way things are in today’s world. But I don’t have to be happy about it. Especially when we’re talking about a public benefit corporation that claims to be the good guy in this business. Go ahead and flame me for being stupid or naive or whatever you’re gonna say. submitted by /u/joefilmmaker
Originally posted by u/joefilmmaker on r/ClaudeCode