I’ve played RS on and off for the past 20 years, and one thing that’s become increasingly frustrating is the lack of any meaningful way to contact customer support. In 2026, with rising membership costs, why is this not a priority for them? If your issue doesn’t fit neatly into one of the pre-written support articles or automated appeal systems, you’re effectively out of luck. There is no actual email support, and no way to speak with an actual person about complex or unusual account issues. I understand that Jagex has millions of players and automation is necessary for common requests, but there needs to be an escalation path for genuine cases. Not every situation is black and white. For example, if an account is compromised, if there are unusual login patterns, or if there are exceptional circumstances surrounding an account action, players should be able to provide evidence and have a real person review it. Instead, many people are left submitting appeals that are instantly denied with no explanation, leaving them with no idea what evidence was considered or what they can do next. It’s especially frustrating because some players only receive help after their posts gain traction on Reddit, Twitter/X, or other social media platforms. Customer support shouldn’t depend on how viral your post becomes. I’m not asking for instant responses or 24/7 live agents. Even a ticket system that allows complex cases to be reviewed by a human within a reasonable timeframe would be a huge improvement. My account was hijacked and subsequently perma’d for botting, and although I have full evidence of not even being in the country where the botting took place, there is nobody for me to show this evidence to and get my 20 year-old account back… submitted by /u/BenCTR
Originally posted by u/BenCTR on r/2007scape