so our small team finally caved and tried one of those AI voice agent things for handling after-hours calls. We’re a tiny operation, three people, and we were losing leads just because nobody picked up at 8pm Setup was through cloudtalk which we were already using for our business phone stuff. I was skeptical like full eye-roll skeptical, expecting the usual robotic nightmare where callers immediately mash zero but honestly? the thing booked two appointments while I was asleep on tuesday. Actual qualified meetings. not garbage the weird part is listening to the recordings after. the voice pauses at the right moments. says “um” occasionally which feels almost manipulative lol. One caller clearly had no idea they were talking to ai through the whole five minute conversation Im not saying this is the future we asked for but it’s definitely the one we’re getting. The line between helpful automation and deceptive automation is getting thin and Ithink we’re all just figuring it out in real time anyone else deploying this stuff and having mixed feelings? submitted by /u/WickedKing94
Originally posted by u/WickedKing94 on r/ArtificialInteligence