I’m sharing a timeline about a Runway Unlimited workspace issue during the Max transition. My paid Runway Unlimited team workspace was permanently suspended without warning. Runway refused reinstatement and also refused a prorated refund for the unused paid subscription period. One part of the situation appears inconsistent: Runway Support later told another Unlimited customer that inviting new members to Unlimited workspaces was no longer available as of June 1, 2026. However, my own workspace shows members added after June 1, and I have seen similar reports from other Unlimited users. I am not accusing anyone without evidence. I’m documenting the timeline because the public policy, support response, and actual workspace records appear difficult to reconcile. Key points: Existing Unlimited subscribers were told they would remain on Unlimited through August 31 before moving to Max. My workspace was an active paid Unlimited team workspace. Members were shown as added after June 1. The workspace was later permanently suspended. Runway refused reinstatement and refused a prorated refund. My post asking about this in r/runwayml was removed by moderators. I’m interested in whether other Unlimited users saw similar timing or policy inconsistencies during the transition. submitted by /u/ParsleyPeng007
Originally posted by u/ParsleyPeng007 on r/ArtificialInteligence