This more a venting/complaining post. I am since 9:30 AM today (now it is 13:30) trying to contact the customer service of Post Business to solve an urgent issue regarding parcels that I sent (I have my own company). I already lost the number of attempts, waiting minutes listening to the same “relaxing” music and bookings for call backs. The 4-5 call backs that I have booked ended up with an sms “we were unable to reach you for your appointment” with no further explanation. I never received any call back, my phone is not on mute, my phone number in the booking is correct…I am beyond pissed! I have to solve an urgent problem for my business and the Swiss Post customer service for business customers is COMPLETELY UNREACHABLE! I honestly can’t understand how this can happen with the technology that exists nowadays. I have really no question to ask but if someone else had similar experience and a reliable solution please feel free to share. submitted by /u/Creative_Wish_5583
Originally posted by u/Creative_Wish_5583 on r/Switzerland