Original Reddit post

Seriously, enough with this situation. Every other day, it’s something new: “We’ve increased the limits for a few more days.” Credits here, credits there. Weekly credits. Sonnet usage. Opus usage. Fable credits. 5-hour limits. Weekly limits… Are you guys at Anthropic actually okay? Do you have any idea what customer care and customer experience even mean? You’ve turned using the service into a constant source of stress. And with these confusing, ever-changing usage rules and charges, it honestly feels like a nightmare. Every day, we have to keep checking our limits and worrying about whether we’re going to run out. Can we just pay you and relax, knowing that we’re paying for a service and can actually use it? I genuinely want to know WHO came up with this entire credit and usage system, and why there seems to be such an obsession with credits and limits. And yes, yes, we know the story: compute is expensive. We get it. But you know what? That’s a problem that AI companies have to solve and make work for the customers who are paying you. The burden of the infrastructure costs and product limitations should not be turned into constant stress for the user. At this point, it almost feels like watching an addict constantly checking when their next dose is going to run out and experiencing withdrawal symptoms as the limit gets closer. That’s how absurd and stressful inducing this whole system has become. Can you please start thinking from a customer-centric perspective and seriously reconsider the entire credits and usage system in relation to the actual user experience? (You can ask Claude to find you a better solution…) It would be better to rethink this now, while it’s still early, before the AI industry starts heading down a very bad path where users are constantly stressed about quotas, credits, limits, and usage instead of simply enjoying and benefiting from the products they’re paying for. WE just want to work boys we don’t want to struggle. submitted by /u/nova-myth

Originally posted by u/nova-myth on r/ClaudeCode