Post digitises my physical mail (Great tool) Costs CHF 11 a month, auto-charged to my credit card. Operator is ePost Service AG in Lucerne, part of Swiss Post BUT Customer Service is outsourced to KLARA umbrella. My account has been locked for months. Reason given: one single unpaid invoice. Problem is i cant see this invoice because my post account is locked and there that invoice shout be? My credit card is charged every month. Probably it once wasn’t charged and that lead to an unpaid bill? Why dont they just charge it again if they want my money? Instead they block my account and make me fight for literally MONTHS to try to get it back. Timeline: April 2026: opened a support chat. First reaction was an attempt to push me over to Swiss Post as “not their department”. Wrote to 5 different mailadresses no answer from nowhere. Phone? Doesn’t exist. The support reasoning: they want to avoid hold queues. There is no number anywhere on the site. Post phone employees are friendly but cant help either. Then months of silence, despite several follow-ups and me pointing out I cannot access my mail. 6 July 2026: first substantive reply from a Customer Success Manager. Content: one open invoice from january (I never payed a single invoice becuase all the payments go via credit card), account stays locked until I provide proof of payment. I payed manually and am still waiting for unblocking. The money is not the issue. It’s CHF 11. The issue is that a service whose entire purpose is giving me access to my mail has taken that access away, then went quiet for months! Official letters, bills, deadlines, all sitting behind a paywall built on their nonexistant customer service. Has anyone else dealt with this at ePost / Klara ? How can you neglect customer service so strongly? submitted by /u/MoritzZH
Originally posted by u/MoritzZH on r/Switzerland