Zuckerberg went and told his own staff that the AI agents haven’t come along as fast as he’d hoped. It hit close to home because we spent most of this year building our outbound around that exact bet (that an agent could be your SDR team), and we’d already watched 11x get caught booking lost trial contracts as real revenue, so we should’ve known better than most. So we pulled the agent out over the spring, and barely anything left the building with it, because once the robot was gone the plumbing underneath kept running exactly like before… Our contact data still resolves through a waterfall on FullEnrich before a single email goes out, the discovery calls our reps run still turn into clean records and follow-ups through BuildBetter, and a person still owns the sequencer and every reply. So the only thing we’d deleted was the layer that got sold to us as the whole point. And it lines up with what everyone keeps saying about models now, that the flashy autonomous layer is the bit you can rip out and swap in a weekend, while the boring stuff compounding underneath (the resolved contact data and the call history sitting beneath it) is what you’d be rebuilding for months if it ever vanished. Which is backwards from how this whole category got sold to us, since the funding and the noise all went to the agent on top and almost none of it went to the plumbing that turned out to be the thing you can’t live without. So if the autonomous agent was the throwaway part the whole time, who really banked the value out of this wave, the vendors who raised on the promise of replacing your team, or the unglamorous data and infra layer underneath that outlived every one of them? submitted by /u/Informal-Smoke2577
Originally posted by u/Informal-Smoke2577 on r/ArtificialInteligence