My Max Pro subscription is due today, and I can’t pay. Three credit cards are declined. They work perfectly well paying other subscriptions. My API account was banned about six weeks ago after an API key leaked and someone went wild for about 8 days around Christmas (as much as the daily cap allowed). I appealed but heard nothing; I didn’t care much because by Max Pro subscription was unaffected. But now, no go. Attempts to contact a human are pretty funny. The chat agent, called Fin Ai told me this: Here’s how to reach us: Go to claude.ai ( https://claude.ai/ ) and log in to your account Click your initials or name in the lower left corner Select “Get help” In the support messenger, click “Send us a message” to start chatting with Fin (our AI support bot) When offered, choose “Wait for the team” to submit your inquiry directly to our Product Support team When you contact us, explain that: I point out that I was already chatting with Fin AI. Fin AI Agent: Since you’re already chatting with me (Fin), you can request to speak with a human agent right here in this conversation. Just let me know you’d like to be transferred to our human support team, and I’ll connect you with them. I did this, got a message that I would be transferred, followed by an immediate termination: 09:22 PM | Tim Richardson: I will follow you advice: I request you to put me in touch with a human agent right here in this conversation 09:22 PM | Fin AI Agent: I’ll connect you with our human support team now. They’ll be able to investigate the specific payment processing issue you’re experiencing. 09:22 PM | Fin AI Agent: I’m sorry you’re experiencing issues with your payment. Please check the reasons in “Why was my card declined ( https://support.claude.com/en/articles/9402418-why-was-my-card-declined)” , and if you’re still experiencing issues, please use an alternative payment method or retry the payment again later. This seems to be going nowhere. I tried to open a new account with a different email address: same problem. I tried from my phone (basically a new IP address, and not a VPN). Same problem. I am in Australia. I have previously paid four months of this subscription. They are using stripe but so is codex, to which I just re-subscribed. submitted by /u/Superb_Plane2497
Originally posted by u/Superb_Plane2497 on r/ClaudeCode
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