I ordered a laptop, paid on invoice. Tracking the package, I saw it had actually been cancelled and sent back on their end, no explanation given, before it somehow ended up delivered to an address that isn’t even mine. I called to figure out what was going on and got told it was a “suspected fraud” case, so I had to email them my ID just to support my own claim. Kind of wild since I hadn’t done anything unusual on my end, but I went along with it and sent everything over that same day. Then nothing. No reply at all. In the meantime I found a better deal elsewhere, with apparently a much better warranty and customer support reputation, so I called back to just cancel the order. Got the same rep as before. He confirmed my order number, my address, I told him I wanted to cancel, and then it was “one moment please.” I ended up on hold for 56 minutes straight. No update, no change in the hold music, nothing. Eventually I just hung up and sent a formal email laying out the whole timeline, mentioning I’d escalate to the FRC if nothing moved. Anyone else run into this with them? I’ve seen mixed reviews about their after-sales service before, but this felt like basic customer service just completely falling apart. submitted by /u/Willing_Discussion73
Originally posted by u/Willing_Discussion73 on r/Switzerland