You’re getting low quality results from your $200 plan? Add more context and send better prompts. You’re burning through usage credits super fast all the sudden? Buy more credits. You’re Claude instance is blatantly ignoring clear instructions? Try a better model. You’re hitting multiple limit blocks because you followed our previous advice? Hit the thumbs down button to show that you’re displeased. Want to talk to a real support human to diagnose the issues with your product? Upgrade to enterprise.
I’ve been a paying customer for years. I’ve experienced all the ups and downs of the Claude saga. I’ve built apps, websites, workflows, and more using Anthropic’s API. All in all, after spending tens of thousands of dollars with Anthropic, they’ve made it abundantly clear how little my business is worth to them. But after seeing hundreds of Reddit posts, X discussions, and creators talk about just how poor their experience has been lately with Claude, it shows just how little respect or appreciate Anthropic has for their paying customers.
Usage issues are met with vague corpo-speak. Output reduction in quality is addressed with new unoptimized models. Predatory pricing model strategies are back-peddled when publicized. I could go on and on…
The product has gotten worse. The company has gotten more predatory. And the cherry on top, you can never, no matter how hard you try, will ever get the opportunity to speak with a real human that represents this tool you pay hundreds of dollars for. Despite them having hundreds of billions of dollars to throw away on Superbowl ads and dunk on OpenAI, they cannot afford to treat their largest consumer base with respect. And they get away with it because they know that no matter what they do, there will be no repercussions. And that’s the perfect recipe for enshitification to take place. And if you think it’s bad now, wait until they IPO and have share holders to accommodate over their customers. We are seeing a sneak-peak for what’s in store for this product, and my advice, be cautious on how you shape your workflows and what you build on. These AI companies do not care about any of us, and the harder they pretend to, the more obvious it is that they don’t.
Long story short, look into self-hosting, open source platforms, and invest in the tools that are built for us, not for venture capital and share holders. And to Anthropic, I genuinely hope that whatever it is you’re pursing is worth it, because without your early adopters and most active customers, you’d be absolutely nothing still living in the shadow of OpenAI. submitted by /u/yaedonnn
Originally posted by u/yaedonnn on r/ClaudeCode
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