I’ve been with Salt for -10 years, two lines on one account, both coming up for renewal. They call me almost weekly to “extend” and the offers are always the same: a discount that expires after 24 months, then you fall back to the full list price and start the whole dance again. Meanwhile the public online prices for new customers are roughly half what I’m paying for the same plan, and some now come with a “lifetime discount” instead of a 24-month promo. What I’d like to hear from people who’ve actually done it: Did you have to formally cancel before anyone offered you a real discount? Or did asking nicely work? If you cancelled and then wanted to stay - did they let you withdraw the cancellation, or did you have to go through with it and re-sign? Did existing customers ever get matched to the online new-customer prices, or did you have to actually leave and come back? Anyone tried porting out and being “won back”? How long did you have to wait? Sunrise Flex Premium Bundle - anyone on it? Does the 50% really hold long-term, and how does the device swap work in practice? Concrete numbers and outcomes are more useful to me than general “telcos are greedy” takes. Canton/provider doesn’t matter, I just want to know what actually happened. Thanks! submitted by /u/luc-henri
Originally posted by u/luc-henri on r/Switzerland