AI Integration is critical to ROI, and human adoption. When the AI demands you permit it can help you, then fails to do so, and refuses you access to the human that CAN help you, sales are lost. It was a simple request, “Do you have a 5-6ft M/M VGA cable in stock? How much is it?” I have to drive about 20 miles to get to this store. Indeed I DID look it up online, but that doesn’t mean they have it in stock. I can’t verify that before doing the 40 mile round trip, because the effing AI can’t help me, and has been so poorly integrated to their workflow, it is infuriating. Sale lost. I hope whatever company buys what remains of Best Buy will do better. I feel badly for the humans working at Best Buy. Their company is being destroyed by mis-management. submitted by /u/No-Television-7862
Originally posted by u/No-Television-7862 on r/ArtificialInteligence