Hey again, Scapers. You may have seen a few of my posts recently. I’ve been desperately trying to reach out to any staff for the past month to assist me with my account. I have a maxed GIM (Gim Dong Un) who was very close to achieving a Zuk helm when it was flagged this past month. I have never installed any unauthorized third-party software, RWTed, bought services, or knowingly broke any rules laid out by Jagex. I have strictly played on Runelite for the duration of the account. I have screenshots of my entire journey on the account saved in discord via Runelite Discord plugins. I recorded every clog I have obtained, every level I have achieved, along with deaths I’ve had on the account over the past few years. The last thing I was doing was using Remote Desktop to afk wc bloodwoods when they just came out. I occasionally use Remote Desktop to save phone battery while AFKING on the go, as well as while working from home so I can keep my monitor on work and still take advantage of runelite plugins on my phone. As I’ve done more and more research in my time off the game lately, I realized that a few other members in the community, including streamers, have reported similar situations involving Remote Desktop. In fact, Soy Duro, a Grandmaster HCIM streamer, was just flagged for Remote Desktop utilization this past weekend. His account was restored the next day due to the large amount of traction he received on his post. I am very glad his account got properly restored, and am hoping for a review on my case as well. It has been extremely difficult to find any avenue to reach out to support and receive proper assistance. That’s why I’ve continued making Reddit posts in the hope that someone can point me in the right direction. On both sets of my appeals, I received what appeared to be an automated denial response with no apparent human interaction. This left a very bad taste in my mouth, especially considering the amount of time and dedication I’ve put into this account. I tried reaching out to Support several times. Every interaction was essentially the same. I would request assistance with my account, and they would direct me to the page for appeals. I explained that I had already submitted two, at which point I was told they could no longer discuss the matter and the chat was closed. Having no other options, I started reaching out to dozens of J-Mods on multiple platforms (X, Reddit, and Discord) in an attempt to get an explanation and work together to resolve the issue. It has now been a month of unsuccessful attempts to get any sort of response. I completely understand that JMods are extremely busy supporting such a large player base while also handling their regular responsibilities. Trust me, I absolutely love the developers of this game and believe we are very blessed to have such a passionate team supporting us. I don’t blame individual JMods for not being able to respond to me. However, I do think there needs to be a better system of support in place to prevent situations like this from happening. I know you have no reason to simply take my word for it, since there are several bad actors out there who have similar posts. Regardless of whether an account is actually innocent or not, the current system makes it incredibly difficult for an innocent player to recover their account if they are incorrectly flagged. I’m posting this in the hope that someone who has experienced something similar can share their experience, or perhaps someone from Jagex can shed some light on how these situations are supposed to be handled. I love this game and have invested an enormous amount of time into it. I’m not asking for special treatment. I just want a fair opportunity once again for my case to be properly reviewed by a human being. submitted by /u/Russian-Sniper
Originally posted by u/Russian-Sniper on r/2007scape