My brother came to visit me in Brazil and fell quite sick. He had to take a bus to the airport and then a flight home but his phone was not working well. We thought we’d hear from him when he got to the airport and had WiFi but we didn’t. We went to call LATAM airlines and got an AI automated system. Despite trying to explain that it was an emergency and we needed to make sure he made it there the system responded that it could not give out information about a passenger and hung up…. We called Delta his transfer airline and got a person. The person understood the situation and did their best to help. We then had to call multiple numbers and the airport to finally get to someone at the airport to help confirm that he made it. This could have been worse and if all the systems become AI I fear that we will lose the human element necessary to understand nuanced situations that require different protocols. Of course the systems can and will improve but not without protest and consequences for poor experiences. submitted by /u/nomadicsamiam
Originally posted by u/nomadicsamiam on r/ArtificialInteligence