Original Reddit post

I was a claude code pro max user for over a year. I had spent an unfortunate amount of money on usage credits. With the growing capabilities of other models and Anthropic’s reduction of usage limits, I cancelled my max account this month. I had expected to be able to use the usage credits I had purchased . They are gone. It turns out that usage credits are tied to a pro/max account and are forfeited when you cancel. The documentation does not mention this. This feels incredibly predatory, and I hope this post helps others avoid the same fate. As those who have used Fin from Anthropic support know, there is no real support – so when you run into a situation like this you are completely out of luck. Here’s Fin on the docs: I need to be honest with you about what I can confirm from our documentation: The Consumer Terms state that “all payments are non-refundable” as a general policy. However, you’re correct that there’s no specific language in our documentation explaining what happens to prepaid usage credit balances when a subscription is cancelled. The usage credits documentation describes them as a feature for active paid plan subscribers, but it doesn’t explicitly state that balances become inaccessible or are forfeited upon cancellation. This creates a gap between what the documentation says and what you’ve experienced. I understand why this feels unfair — you purchased something with terms that didn’t clearly explain this outcome. And Fin can’t even tell me if the credits come back if I reactivate I understand you’re asking whether your usage credits would be restored if you reactivate your subscription. Unfortunately, our documentation doesn’t explicitly address what happens to prepaid usage credit balances when you cancel and then resubscribe to a paid plan. The sources explain how to restore access to paid plan features after cancellation—you can resubscribe and “automatically regain access to all your previous projects and related conversations” —but they don’t specify whether prepaid usage credit balances carry over. The usage credits documentation describes them as a feature for active paid subscribers but doesn’t clarify the restoration policy for existing balances. Since our documentation doesn’t provide a clear answer to your specific question about credit restoration upon reactivation, I can’t definitively tell you whether your $XXXX balance would return if you start a new $20/month subscription. This is another gap in our documentation that should be addressed. submitted by /u/ZSizeD

Originally posted by u/ZSizeD on r/ClaudeCode