I’ve been thinking about the human side of enterprise voice AI. If someone monitoring a call realizes the agent is going down the wrong path, can they intervene without taking over the entire conversation? I was checking at Bland and got me thinking if teams are building some kind of human override into these workflows or just relying on the agent to know when it needs help?? submitted by /u/Head_Ad_5719
Originally posted by u/Head_Ad_5719 on r/ArtificialInteligence
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